Refund and cancellation policy

Our courses are digital products that you can start watching immediately after purchase. Please read this policy, the course page and any free-preview lessons before you buy.

1. General rule: no refunds

All purchases of courses, programmes and services on Code Gradient are final and non-refundable, except in the case described in section 2.

2. Exception — a verified technical problem

A refund may be considered only if all of these are true: 1. The problem is on our side and stops you from accessing or playing the course (for example, the course never unlocked after a successful payment), and 2. You reported it to [email protected] within 48 hours of purchase, with your order details and screenshots or a screen recording of the problem, and 3. Our support team could not fix it within 7 working days of your report.

Problems on your side — device, browser, internet speed, or not meeting the system requirements on the course page — are not technical failures on our side.

3. Cases that are never refunded

• Change of mind, not having time, or the course "not meeting expectations".
• A course that has been substantially watched, or whose material has been downloaded or copied.
• Accounts suspended for breaking the Terms (for example sharing an account or recording videos).
• Partial use of a part-payment plan, or a missed instalment.
• Discounted, coupon or promotional purchases, unless section 2 applies.

4. Payment failures and double charges

If money was deducted but the course did not unlock, or you were charged twice for the same order, write to [email protected] with the transaction reference. A failed or duplicate payment is returned in full to the original payment method once the payment partner confirms it.

5. Chargebacks and payment disputes

Please contact us before raising a dispute with your bank or UPI app. When a chargeback or dispute is raised, access to the course is suspended and any certificate is withheld until it is resolved. A chargeback raised for a valid purchase may lead to account closure.

6. What happens when a refund is approved

• Access to the course is removed immediately.
• Any certificate for the course is cancelled and will no longer verify.
• Partner or referral commission for the purchase is reversed.

7. How refunds are paid

Approved refunds are made to the original payment method, usually within 5–7 working days after approval; your bank may take longer to show it. We do not refund in cash or to a different account.

8. Misuse

Refund requests that are false or exaggerated, or follow downloading or sharing course material, are rejected and may lead to account closure.

9. Our decision

After reviewing your request and the evidence, our decision on refunds is final, without affecting any rights you have under applicable law.

10. Contact

Code Gradient (sole proprietorship; proprietor: Dheeraj Sharma) · Shop No. 3, Navjyoti Photostate, Near Bajrang Kanta, Devipura Road, Bajaj Circle, Sikar, Rajasthan 332001, India · [email protected] · +91 75680 34592